Sales Policy for HexnovaPC Watches
Effective Date: January 7, 2025

Welcome to HexnovaPC, where we pride ourselves on providing high-quality timepieces that combine style, precision, and craftsmanship. Our sales policy is designed to ensure you have a seamless and satisfactory shopping experience when purchasing from our official website. By placing an order with us, you agree to the following terms and conditions.

1. General Terms

This Sales Policy applies to all transactions made on our website, HexnovaPC.com, and covers the sale of watches and related products. HexnovaPC reserves the right to update or modify this policy at any time without prior notice. Please review it regularly to stay informed of any changes.

2. Product Availability

HexnovaPC strives to keep the availability of all our watches accurate on our website. However, due to the nature of online retail, product availability may vary from time to time. All orders are subject to product availability and confirmation of the order’s price. In case a product is out of stock, you will be notified promptly, and we will provide options for backordering or alternative models.

3. Pricing

All prices listed on HexnovaPC.com are in U.S. dollars (USD) unless otherwise specified. HexnovaPC reserves the right to adjust prices due to unforeseen changes in market conditions, including manufacturing and shipping costs. Prices are confirmed at the time of order placement, and any price changes after your order is confirmed will not affect your existing order.

Sales tax will be applied where applicable, based on the shipping address. For orders shipped outside the United States, customers may be responsible for any import duties, taxes, or other charges imposed by their local customs authority.

4. Payment Methods

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure payments through PayPal are accepted.
  • Apple Pay / Google Pay: For quick and easy payments on compatible devices.

All transactions are securely processed through our encrypted payment gateway to ensure your data and privacy are protected.

5. Order Confirmation and Processing

Once your order is placed, you will receive an order confirmation email with a summary of your purchase. Please review the details carefully. Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

If there are any issues with your order, such as product availability or payment verification, we will contact you by email or phone to resolve the issue. Your order will only be shipped once payment is successfully processed and the product is in stock.

6. Shipping and Delivery

We offer worldwide shipping. Our standard shipping options include:

  • Domestic (U.S.) Shipping: Typically takes 3-7 business days.
  • International Shipping: Delivery times vary depending on the destination, generally between 7-21 business days.

Shipping costs are calculated at checkout based on your shipping address and the weight of your order. Orders are dispatched from our warehouse in Chicago, Illinois.

For international shipments, customs fees, taxes, and import duties may apply, which are the responsibility of the customer. HexnovaPC is not responsible for any delays caused by customs processing.

7. Returns and Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery. To be eligible for a return:

  • The product must be in its original, unused, and undamaged condition.
  • The product must be returned in its original packaging.
  • A copy of the order confirmation or receipt must be included.

To initiate a return, please contact our customer service team at info@hexnovapc.com. Once your return is approved, we will provide you with return instructions and a return shipping label.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong product or defective items).

8. Warranty and Repairs

All HexnovaPC watches come with a 2-year warranty from the date of purchase, covering defects in materials and workmanship. This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

If your watch requires a repair under warranty, please contact our customer service team. We will guide you through the process of sending the item for repair or replacement. For out-of-warranty repairs, our team will provide a cost estimate before proceeding.

9. Order Cancellations

Orders may be canceled within 24 hours of purchase. After this period, we are unable to cancel your order as it may have already been processed for shipping. To cancel your order, please contact us immediately at info@hexnovapc.com. If your order has already been shipped, you will need to follow the returns process.

10. Privacy and Data Protection

HexnovaPC is committed to protecting your privacy. We collect only the necessary information for processing your orders and providing the best customer service. Your personal data, including payment details, is stored securely in accordance with industry standards. For more details, please refer to our Privacy Policy here.

We will never sell or share your personal information with third parties without your consent, except as required by law or necessary for order fulfillment.

11. Limitation of Liability

HexnovaPC will not be held liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our liability is limited to the total value of the product(s) purchased.

12. Customer Service

If you have any questions regarding our sales policy or need assistance with your order, please feel free to contact us:

  • Email: info@hexnovapc.com
  • Phone: +1 312-935-7180
  • Business Hours: Monday – Friday, 9 AM – 5 PM (CST)

We are committed to providing you with excellent customer service and will do our best to resolve any issues promptly.

Thank you for choosing HexnovaPC. We appreciate your business and look forward to serving you!

Visit our website: www.hexnovapc.com for more information.