Privacy Policy for HexnovaPC
Effective Date: January 7, 2025

At HexnovaPC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, HexnovaPC.com, and interact with our services. By using our website or making a purchase from us, you agree to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

a. Personal Information

Personal information is information that identifies you personally or can be used to contact you. This includes:

  • Contact Information: Name, email address, phone number, billing/shipping address.
  • Payment Information: Credit card number, PayPal information, and billing details.
  • Account Information: Username, password, and order history (if you create an account with us).

You provide this information when you place an order, create an account, sign up for our newsletter, or contact customer service.

b. Non-Personal Information

Non-personal information is data that cannot be used to personally identify you. This may include:

  • Browser Information: IP address, browser type, operating system, and device type.
  • Site Usage Data: Pages viewed, clickstream data, time spent on the site, and other usage statistics.
  • Cookies and Tracking Technologies: We use cookies to enhance your shopping experience by remembering your preferences and tracking how you use our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and returns.
  • Customer Support: To respond to your inquiries, requests, and complaints, and to improve our customer service.
  • Account Management: To create and manage your account, track your order history, and provide you with personalized services.
  • Marketing and Communication: To send you promotional emails, special offers, and updates about products, services, or events that may interest you. You can opt-out of marketing communications at any time.
  • Improvement of Our Website and Services: To analyze website traffic, usage trends, and customer feedback to improve our products, services, and the overall user experience.
  • Security and Fraud Prevention: To detect and prevent fraud, abuse, and violations of our terms of service.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: All sensitive data, such as payment details, is transmitted using secure SSL (Secure Socket Layer) encryption.
  • Access Control: We restrict access to your personal information to authorized employees and third-party partners who need it to perform specific functions.
  • Regular Security Audits: We regularly conduct security assessments and maintain up-to-date software to protect our website and data.

However, please be aware that no data transmission over the Internet or method of electronic storage is 100% secure. While we take all reasonable precautions to protect your information, we cannot guarantee complete security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your information with trusted third-party partners who assist us with our business operations, such as payment processors, shipping companies, and email marketing services. These partners are required to protect your information and use it only for the purposes specified by us.
  • Legal Compliance: We may disclose your personal information if required by law or to comply with a legal process, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our website if such a transfer occurs.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons, pixels) to enhance your experience on our website. Cookies are small files stored on your device that allow us to:

  • Remember Your Preferences: So you don’t have to re-enter information each time you visit.
  • Analyze Website Traffic: To understand how visitors interact with our site, which helps us improve its functionality and content.
  • Targeted Advertising: To deliver relevant ads to you based on your browsing behavior.

You can control cookies through your browser settings. You may choose to block or delete cookies, but this may affect your ability to use certain features of our website.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You can request to access, update, or correct any personal information we hold about you by logging into your account or contacting us.
  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails or newsletters from us, you can opt-out by clicking the “unsubscribe” link at the bottom of our emails, or by contacting us directly.
  • Deletion of Your Information: In some cases, you may request that we delete your personal information. Please note that we may be required to retain certain information for legal or business purposes.
  • Do Not Track: Some web browsers offer a “Do Not Track” feature that sends a signal to websites that you do not want to be tracked. We currently do not respond to “Do Not Track” signals.

7. Children’s Privacy

HexnovaPC does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. International Data Transfers

HexnovaPC is based in the United States, and any personal information you provide to us may be transferred to and processed in the United States or other countries that may have different data protection laws than your home country. By using our website and providing us with your information, you consent to the transfer and processing of your data in the United States.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes to the way we collect, use, or share your personal information, we will notify you through a prominent notice on our website or via email. The updated Privacy Policy will be posted on this page with an updated effective date.

Please review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

  • Email: info@hexnovapc.com
  • Phone: +1 312-935-7180
  • Business Address:
    HexnovaPC
    4522 Tator Patch Road, Chicago, Illinois, United States

We are committed to resolving your concerns and ensuring your privacy is protected.

Thank you for choosing HexnovaPC. We value your trust and are committed to safeguarding your personal information.