Payment Policy – Effective Date: 7/1/2025

At Hexnova PC, we want your shopping experience to be as seamless and secure as possible. Our payment policy outlines the various methods available for making purchases on our website and the steps we take to ensure your transactions are safe.

1. Accepted Payment Methods

We accept a wide range of payment methods for your convenience. Our goal is to provide secure and reliable options for customers worldwide. The following payment methods are accepted on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and any other major credit card.
  • PayPal: We also accept payments via PayPal, which allows you to complete your purchase using your PayPal balance or linked payment methods.
  • Apple Pay: For iOS users, Apple Pay is also an available payment option at checkout.
  • Google Pay: We accept Google Pay for Android users, offering another convenient and secure method of payment.
  • Buy Now, Pay Later: We offer payment plans through services like Klarna and Afterpay. These options allow you to split your purchase into smaller installments, with no interest charged if paid on time. Availability of these options depends on your location and order total.

2. Currency

All transactions on our website are processed in USD (United States Dollar). International customers will be charged in USD, and any applicable currency conversion fees will be applied by your payment provider.

3. Payment Security

At Hexnova PC, we take the security of your personal information seriously. All transactions are processed using encrypted SSL (Secure Socket Layer) technology, which ensures that your sensitive data, such as credit card information, is secure and protected from unauthorized access.

We do not store any payment details on our servers, and all payments are processed through trusted third-party payment gateways, including PayPal, Stripe, and others.

4. Order Confirmation and Receipts

Once your payment has been successfully processed, you will receive an order confirmation email with the details of your purchase. This email will serve as a receipt for your transaction. If you require a physical receipt, please contact our customer service team, and we will gladly assist you.

If for any reason your payment fails or is declined, you will be notified immediately, and you will have the opportunity to correct the issue before proceeding with your order.

5. Sales Tax

Sales tax is applied to all orders based on the tax rates in your jurisdiction. If you are located in the United States, applicable sales tax will be calculated at checkout based on the state and county in which you reside. Sales tax for international orders may vary depending on your country’s tax laws, and any duties, taxes, or import fees are the responsibility of the customer.

6. Fraud Prevention

In order to protect our customers from fraudulent transactions, Hexnova PC reserves the right to perform additional verification on any suspicious order. This may include contacting you directly to confirm your identity or order details. If we are unable to verify your order, we may cancel the transaction and issue a refund.

7. Order Cancellations and Refunds

Once an order is placed and payment is confirmed, it can only be canceled within 24 hours of the transaction. If you wish to cancel or modify your order, please contact us immediately. After 24 hours, we will begin processing the order and it may no longer be possible to make changes.

For refunds, we will process returns in accordance with our Return & Exchange Policy. Refunds will be issued to the original payment method, and processing times may vary depending on your payment provider.

8. International Payments

For international customers, please be aware that your bank or payment provider may charge additional fees for processing foreign transactions. These fees are beyond our control, and we recommend checking with your bank for details on international transaction fees.

9. Payment Issues

If you experience any issues during the payment process, such as an error message or an incomplete transaction, please do not hesitate to contact our customer support team. We will assist you promptly to resolve any payment-related issues and ensure that your order is processed smoothly.

Thank you for choosing Hexnova PC for your wristwatch purchase. We are committed to providing you with a secure and hassle-free shopping experience.

For any questions, please contact us at:

  • Address: 4522 Tator Patch Road, Chicago, Illinois, United States
  • Phone: 312-935-7180
  • Email: info@hexnovapc.com