Shipping Policy – Effective Date: 7/1/2025

At Hexnova PC, we are committed to providing a smooth and reliable shopping experience for all of our customers. Our shipping policy is designed to offer clear, concise information regarding shipping rates, delivery times, and our commitment to ensuring that your wristwatches arrive at your doorstep safely and on time.

1. Shipping Locations

We currently ship to all 50 states within the United States, including Alaska and Hawaii, as well as select international destinations. Please note that shipping fees and delivery times may vary depending on your location. To check if we deliver to your country, please refer to the checkout process or contact us for more details.

2. Processing Time

Orders are processed Monday through Friday, excluding weekends and holidays. After your payment is successfully processed, we typically take 1-2 business days to prepare and ship your order. Orders placed on weekends or holidays will be processed the following business day.

Once your order is shipped, you will receive a confirmation email along with tracking information. Please keep in mind that during high-demand periods, such as holidays or promotional events, shipping times may be slightly extended. We strive to keep you informed every step of the way.

3. Shipping Methods and Delivery Times

Hexnova PC partners with leading shipping carriers, including USPS, FedEx, and UPS, to ensure that your wristwatch reaches you in the fastest and safest manner possible. Depending on the shipping method selected during checkout, you can expect the following delivery times:

  • Standard Shipping (5-7 business days): For most orders, this is the most affordable option, and delivery is typically within 5-7 business days.
  • Expedited Shipping (2-3 business days): If you need your wristwatch sooner, we offer expedited shipping, which typically takes 2-3 business days for delivery.
  • Overnight Shipping (1 business day): For urgent orders, overnight shipping is available. Please note that orders placed after 12:00 PM CST may not be processed until the following business day.

Delivery times for international orders may vary depending on your location and the customs procedures in your country. For international shipments, please allow up to 14 business days for delivery.

4. Shipping Costs

Shipping costs depend on the weight of your order, the shipping destination, and the selected shipping method. You will be able to view the total shipping cost before finalizing your purchase during the checkout process.

  • Free Standard Shipping: We offer free standard shipping for all orders within the United States over $50.
  • Expedited & Overnight Shipping: Fees for expedited and overnight shipping are calculated based on your location and the carrier selected.

For international orders, shipping costs are calculated at checkout and may vary based on destination.

5. Order Tracking

Once your order has been dispatched, you will receive an email with tracking information. This will allow you to monitor the status of your shipment in real-time. If you have any concerns or questions about your tracking number, please don’t hesitate to contact us.

6. Missing or Damaged Items

While we take every precaution to ensure that your order is packed securely, accidents can happen. If you receive a damaged or incomplete order, please contact our customer service team immediately at info@hexnovapc.com. We will work to resolve the issue as quickly as possible by either reshipping the item or issuing a refund, depending on the situation.

7. Address Issues

Please make sure that the shipping address entered at checkout is accurate. Hexnova PC is not responsible for orders lost or delayed due to incorrect shipping information. If you realize that you’ve made a mistake in your address, please contact us as soon as possible so we can make corrections before the order ships.

8. International Shipping & Customs

International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are determined by the customs office in your country and may vary based on the value of your order. Hexnova PC has no control over these charges and cannot predict what they may be.

If you have any questions regarding international shipping, please reach out to our customer support team for further assistance.

9. Order Cancellations and Changes

Once an order has been processed and shipped, it cannot be modified or canceled. If you need to make changes to your order, please contact us within 24 hours of placing your order, and we will do our best to accommodate your request.

Thank you for choosing Hexnova PC for your wristwatch needs. We are dedicated to delivering an exceptional shopping experience, and we appreciate your business.

For any questions or concerns, please don’t hesitate to contact us:

  • Address: 4522 Tator Patch Road, Chicago, Illinois, United States
  • Phone: 312-935-7180
  • Email: info@hexnovapc.com